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KONE Care™ maintenance packages

We offer a wide selection of services to provide exactly the level of care you need, whether you need support for a two-elevator building or a complex environment like an airport or shopping centre. We’ll tailor your maintenance plan to uniquely match your site and equipment, whatever the brand or type.

Maintenance packages

KONE Care™ Standard

KONE Care Standard is the ideal solution when your top priorities are worry-free equipment operation and full safety and regulation compliance.

  • Includes preventive maintenance to keep everything in good working order. Breakdown and repair services are invoiced separately.
  • Provides 24/7 access to KONE Customer Care Centre.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Online service you can access your maintenance data anytime.
  • Ideal for facility managers of low and mid-rise residential buildings.

KONE Care™ Plus

KONE Care™ Plus is the ideal solution when your priorities are a clear overview of equipment status and predictability, or if you are responsible for equipment in multiple locations.

  • Includes preventive maintenance and partial service repair and call-out coverage, making budgeting more predictable.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Online service you can access your maintenance data anytime
  • Ideal for facility managers who are responsible a single large building complex or several separate buildings.

KONE Care™ Premium

KONE Care™ Premium is the ideal solution when uninterrupted people flow and equipment reliability are critical to your business.

  • Includes all preventive maintenance, breakdown service, and repair service, ensuring there are no unexpected costs.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Online service you can access your maintenance data anytime
  • Customised reports make planning and budgeting simple.
  • Ideal for facility managers at locations where reliability is essential, such as airports, shopping centres, hospitals etc.

CAN WE HELP CHOOSING THE BEST PACKAGE FOR YOU?

Compare our maintenance packages

Compare maintenance packages*
KONE Care™ Standard
KONE Care™ Plus
KONE Care™ Premium
Available for
KONE Preventive maintenance (Modular Based Maintenance™)



Elevator | escalators
KONE Customer Care Center



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Voice Link Service



Elevator
KONE Online



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KONE Mobile



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Entrapment Rescue Service



Elevator
Breakdown Service

Partial
Full
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Repair Service

Partial
Full
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Authority Service



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Enhanced Breakdown Service Response Times



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KONE Care24/7 Connect


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