What are predictive maintenance services?

Predictive maintenance is cloud-driven, AI-based analytics which identify and report potential issues before a problem happens. It allows predictive maintenance companies like us to offer maintenance solutions which reduce the risk of lift, escalator and automatic building door breakdowns.

KONE 24/7 Connected Services

We connect your lifts, escalators, and automatic building doors to our cloud service and use artificial intelligence-based analytics to anticipate your maintenance needs. KONE 24/7 Connected Services provide valuable information on upcoming maintenance needs and identify potential issues before they can cause problems.


AI-based predictive maintenance increases the value of your building and prolongs equipment lifetime.


Continuous performance and risk analysis reduces the risk of breakdowns and improves accessibility.


24/7 monitoring means you’re immediately informed if there is a problem and can plan ahead for future maintenance needs.


Results that speak for themselves

KONE 24/7 Connected Services has already helped to improve the reliability and performance of tens of thousands of different pieces of equipment in buildings of all kinds.

Improved user experience

Round-the-clock monitoring increases safety and improves accessibility. The end result is smooth people flow and satisfied users.

Effortless maintenance and planning

By pro-actively identifying and fixing issues before they cause problems, we save facility managers’ time and cut their workload. Fact-based recommendations for asset management help prolong the lifetime of equipment.

A boost for your business

When your equipment runs smoothly, so does your business. By addressing issues proactively and optimising maintenance schedules according to your needs, we give people flow, and your business, a boost.

The smart way to add value

Smart predictive maintenance and fact-based asset management planning helps you to make better investment decisions, prolongs equipment lifetime and keeps your building ahead of the game.

Pro-active identification of faults

Share of pro-actively performed maintenance activities during the first 2 years:


Fewer faults visible to end users

Reduction in amount of call-outs during the first 2 years:


Intelligent predictive maintenance solutions

KONE 24/7 connected services offer companies four key benefits


Maximise lift operating hours with predictive maintenance

KONE 24/7 Connect

Cloud-connected lifts, escalators, and automatic doors provide a constant stream of usage data that helps us to make intelligent, predictive decisions on how to solve potential problems before they cause disruption. Advanced analytics determines if an issue is critical and needs to be addressed immediately or if it can be solved during the next scheduled maintenance visit, resulting in more efficient maintenance.

Information is shared in a transparent format that can be tailored to your reporting needs, so you’ll always know what’s happening – and what we have prevented from happening.


Real-time equipment condition monitoring

KONE 24/7 Alert

KONE 24/7 Alert is a round-the-clock diagnostics service that continuously monitors and analyses the operating status of your escalators and automatic doors.

If a problem occurs, you’ll be notified immediately with instructions on how to safely restart the equipment and details of what caused the issue.


Data-driven asset management planning

KONE 24/7 Planner

KONE 24/7 Planner takes asset management planning to a whole new level with fact-based and timely recommendations that help prolong the lifetime of your lifts.

Data on equipment condition and information about future repairs and upgrades help you to prioritise where and when to invest, as well as how to schedule work so that it causes minimum disruption to people flow.

Our predictive maintenance services

See the benefits of KONE 24/7 Connect, 24/7 Alert and 24/7 Planner

1 Round-the-clock monitoring

We keep a constant eye on how your equipment is performing.


2 Intelligent analysis

Intelligent technology analyses maintenance needs and detects potential problems before they cause disruption.


3 Timely alerts

Our engineers get the right information at the right time to help them fix problems fast.


4 Clear reporting

We’ll keep you fully informed about all the work we do and what the outcome was.


Stay up to date anytime, anywhere

Our predictive maintenance solutions give you real-time info when you need it.


Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form

How can we help you? *|I am interested in a KONE product or service|I want to contact KONE customer service

My message is about *|Maintenance services|Invoices|Ongoing project|KONE digital tools|A complaint|Feedback about KONE|Other

My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance services|Residential Flow in a new building|Residential Flow in an existing building|24/7 Connected Services|Other
Equipment/service type *|Elevators|Escalators|Doors|Smart building solutions|People Flow planning services|Multiple/other
Building type *|Residential|Office|Retail|Hotel|Leisure, education, special buildings|Medical|Public transportation and airports|Marine (e.g. vessels or offshore installations)|Other
Your role *|Architect|Builder|Resident|Housing board member|Facility manager|Building owner|Developer|Consultant|Other

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