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A tailored maintenance plan for your site and equipment

We create a unique maintenance plan tailored to your site and your individual equipment. You can select from our three maintenance packages the level of care you need.

Professional service whenever you need it

Our local KONE Customer Care Centres are based in Belfast, Dublin, and Ennis and provide you and your end users with round-the-clock support for any equipment-related issues. Our professional staff speak your language, know your equipment and situation, and can readily dispatch a service engineer to resolve your issues.

  • KONE Customer Care Centre Republic of Ireland 1890 566 347/ Northern Ireland 0844 332 6973
  • Leave a Contact request

Expert help from skilled engineers

Our service engineers are dedicated and highly trained professionals who keep your lifts and escalators working smoothly and safely. They receive over 50 hours of technical, safety, customer service, and first aid training every year. Our engineers also have access to our global technical knowledge base which enables fast problem solving for all brands and types of equipment, and resolving most issues in a single visit.

Instant online access to your maintenance data

We keep you up-to-date on our maintenance work progress and schedules through Customer Notifications.

KONE Online, our electronic communication and reporting system provides real-time information on the condition of lifts and escalators, including details on repairs and resulting costs.

Preventive maintenance that keeps your equipment running at its best

KONE preventive maintenance helps prevent problems before they appear. We maintain your equipment based on its usage, age, and other relevant factors. Your tailored plan ensures that all individual components and systems are serviced at the right time and according to all relevant regulations – no matter the brand.

Equipment condition checks that help you plan for the future

In order to keep your equipment safe and running smoothly, we will suggest if a repair or modernisation is needed based on a condition check.

How to choose the right maintenance provider

We believe that the best way to start your search for a maintenance provider is to think about the needs of your users and equipment, as well as those of your building. This page gives you some examples of what these needs might be. You can also see how our solutions support you.

  • We make an individual maintenance plan for all equipment brands and types based on technical info and equipment usage data.

  • Through systematic inspection of the reasons for failure, we have been able to continuously reduce malfunctions in our customers’ equipment.

  • Our customer service staff serve you 24/7/365.

  • In entrapment cases we will be on site within an average of 60 minutes.

  • With the most commonly used spares carried in our vans and 24h parts delivery, we can fix most problems in a single visit.

  • Our engineers receive over 50 hours of training a year and are trained on all brands of equipment.

  • Thanks to our preventive maintenance, the equipment we maintain is available over 99% of the time.

  • Our maintenance services comply with all local safety regulations and legal requirements.

  • Our engineers receive training for different brands of equipment and we have spare parts also for other brands.