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Our maintenance services

Create a tailor-made maintenance plan for your lifts, escalators and building doors together with KONE. Choose the services that best meet your needs and stay up to date wherever you are with smart digital tools.

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Tailor made, just for you

With our flexible maintenance service offering, instead of settling for a one-size-fits-all solution you can pick from our wide range of services to create a tailored maintenance plan that meets your unique needs.

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Stay up to date wherever you are

Keeping track of past, ongoing, and upcoming maintenance work can be tough. Our digital channels, including the new KONE Mobile app, keep you and your team up to date 24/7 – wherever you are.

What options and services are right for you?

When you’re choosing what you want to include in your maintenance contract for lifts, escalators and automatic building doors, it pays to think about the needs of your building, your equipment and your users. Below are some examples of the sorts of things you need to think about.

Building

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Is your building accessible 24/7, or only during working hours? Is yours a tall building where the lift is used a lot? What is the purpose of your building?

Users

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Do you have users with special accessibility needs? What problems might arise for you and your users if equipment like a lift broke down?

Equipment

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How many pieces of equipment does your building have, and what brand and model are they? How old is the equipment in your building, and what kind of condition is it in?

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Preventive maintenance from KONE

Our maintenance services for lifts, escalators, and automatic building doors include essential and customisable options to meet all your service needs, big or small.

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Get the basics right

Our essential services cover all the basic maintenance activities for your equipment, including maintenance that you must do to comply with local legislation. Essentials include things like how you want your equipment to be maintained, help with maintenance audits, and how passengers can communicate with KONE if there’s a breakdown or emergency.

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Boost performance, the smart way

Take advantage of the latest in intelligent predictive maintenance with KONE 24/7 Connected Services – fewer faults, faster repairs, increased safety, and a clear picture of everything that’s going on with your equipment.

  • KONE 24/7 Connected Services
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Get problems fixed fast

Our repair and breakdown services include options for every possible situation: unplanned repairs, breakdowns and other malfunctions, or shutdowns.

You’re in safe hands

You’re in safe hands

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for lifts, escalators, and automatic building doors.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

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How can we help you? *|I am interested in a KONE product or service|I want to contact KONE customer service










My message is about *|Maintenance services|Invoices|Ongoing project|KONE digital tools|A complaint|Feedback about KONE|Other

My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance services|Residential Flow in a new building|Residential Flow in an existing building|24/7 Connected Services|Other
Equipment/service type *|Elevators|Escalators|Doors|Smart building solutions|People Flow planning services|Multiple/other
Building type *|Residential|Office|Retail|Hotel|Leisure, education, special buildings|Medical|Public transportation and airports|Marine (e.g. vessels or offshore installations)|Other
Your role *|Architect|Builder|Resident|Housing board member|Facility manager|Building owner|Developer|Consultant|Other

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our Privacy Statement.