SO INTELLIGENT, IT'S PREDICTIVE
Using the latest technology, the lifts and escalators can now speak their minds and keep technicians one step ahead of what’s happening. The result? Fewer faults, faster repairs and more peace of mind for you.
Intelligent services for lifts and escalators are here
KONE Care 24/7 Connect
REVOLUTIONISING MAINTENANCE WITH ALL NEW, INTELLIGENT AND FULLY CONNECTED SERVICES
With our new intelligent 24/7 Connected Services we can now better predict, maintain and take action before breakage. For you it means improved safety, full transparency and ease of mind, because if something would happen, we’d already know.
SO SAFE, BY KEEPING WATCH 24/7
Lifts and escalators are on duty 24/7 and so are we. If a problem occurs, detailed information tells us what’s causing the issue and how urgent the matter is. By keeping constant watch 24/7, we can respond quickly in case of sudden failures.
SO TRANSPARENT, YOU'LL STAY IN THE KNOW
If critical faults are detected and technicians alerted, you’ll be informed immediately. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.
RESULTS FROM CUSTOMER SITES
This data has been collected over 12 months from 100 pieces of connected equipment from different brands, ages and buildings.
PROACTIVE MAINTENANCE ACTIONS PERFORMED
We discover service needs earlier and fix them before they develop into problems.
9 EARLY SYMPTOMS FOUND PER PIECE OF EQUIPMENT PER YEAR
TIME SAVED AND USER CONVENIENCE IMPROVED
We decrease the number of stoppages and other major incidents.
60% FEWER ISSUES REPORTED BY CUSTOMERS
PROBLEMS SOLVED MORE OFTEN DURING ONE VISIT
Our technicians know the nature of the fault before they arrive, they have the right spare parts and can fix the problem quickly.
25% INCREASE IN RESOLVING ISSUES DURING ONE VISIT
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How do the connected services work?
KONE 24/7 Connected Services keep you informed of your lifts and escalators condition round-the-clock.
CONSTANT EYE ON CRITICAL PARAMETERS
Equipment installed in the lift/escalator gathers information from its parameters, usage statistics and faults. The equipment sends all information in real-time to KONE’s cloud service, where the analytics are located.
ADVANCED TECHNOLOGY DETECTS FAULTS IN ADVANCE
All the data from the lift is processed by an advanced analysis system. If the system identifies the need for maintenance, it either alerts a technician immediately, or contacts technical support or customer service, according to how critical the problem is.
FULL TRANSPARENCY THROUGHOUT
We will send you clear notifications and report all of the actions we take. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.
MAINTENANCE SERVICES
Get to know our maintenance services and find out more about the solutions available.
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